About Jon Matson-Higgins, Minister & Celebrant, Lincolnshire, Cambridgeshire and Huntingdonshire.

How I Work When Planning a Funeral Service

Planning a funeral service can feel overwhelming, especially at a time when emotions are already high. My role is to gently guide you through the process, making things as simple and supportive as possible, while ensuring the service truly reflects the life of the person you are remembering.

I work with families across Peterborough, Grantham, Spalding, King’s Lynn, Kettering, Cambridge and the surrounding areas, offering a personal and thoughtful approach to every service.

Over the years, working as a minister and celebrant, I have found this to be the best way to plan a funeral for a loved one. I always gently encourage families to follow this approach, as it has proven to be the least stressful and most effective. Every celebrant works slightly differently, and that is absolutely fine, but this way of working has consistently received positive feedback from the families I support.

First Contact

Once I receive instructions from the funeral director, I will make contact with you. As you’re reading this, that first contact has already taken place.

During this first conversation, I will explain how I work and what information I will need to begin creating the service. I understand that this can feel like a lot to take in, so I will always follow up with a clear and detailed email outlining everything in a simple and manageable way.

I aim to make this first step feel calm, supportive, and straightforward.

Timeframes

In most cases, we have around two to three weeks to arrange a funeral service. Occasionally, this may be sooner, sometimes just a matter of days.

When time is shorter, we simply work together a little more quickly to ensure everything is thoughtfully prepared. I always aim for everything to be in place at least one week before the service, as leaving things later can understandably become more stressful for everyone involved. Of course, I will always take bank holidays and any other relevant timescales into account. My introduction email sets out the timescales we’ll be working to, including:

  1. The date by which I will need all the information from you.
  2. The date I will begin writing the service and send you the first draft.
  3. The date by which the service needs to be approved and finalised.

Gathering Information

I usually ask families to take a little time to prepare and send the information to me. This approach allows you to gather your thoughts, reflect on memories, and, where needed, speak with other family members.

The email I send includes two main areas of information:

  1. Details about the service.
  2. Information about your loved one.

You can provide this information in whichever way feels easiest for you:

  1. An online form that can be completed on a phone, tablet, or computer
  2. A fillable PDF form
  3. Or a simple list of answers that you can email back or share with me

Some of the information I ask for may already have been shared with the funeral arranger or director, but this step allows us to gently check everything again and make sure nothing important is missed.

You may wonder why I do not carry out a full interview straight away. The reason is simple. Sitting and speaking about a loved one, while your loss is still very raw and you are trying to come to terms with your loved one’s passing. This approach gives you the time and space to reflect, gather your thoughts, and share what truly matters.

Creating the Service

Once I have received your information, I will begin to carefully bring everything together.

This includes writing the eulogy using the words, memories, and stories you have shared, as well as creating a full-service structure. The service structure is the blueprint for your loved one’s service. Every service is unique and shaped around the individual, ensuring it feels personal, meaningful, and true to them.

You may find it a little unusual, but I often write the eulogy before meeting the family in person. I have found that working from your written words allows me to focus clearly on the story you want to tell. If I meet families before writing, I sometimes find it harder to separate conversation from structure.

Service Length

Each crematorium and venue allocates a set amount of time for a funeral service. It is important that we work within these time limits so that the service can be conducted calmly, respectfully and without feeling rushed.

The allocated times vary depending on the venue:

  • Peterborough Crematorium – 30 minutes. This includes the time for everyone to enter and leave the chapel, allowing approximately 20 minutes for the service itself.
  • Grantham Crematorium – 40 minutes.
  • Spalding Crematorium – 40 minutes.
  • Kettering Crematorium – 40 minutes.
  • King’s Lynn Crematorium – 40 minutes.
  • Cambridge Crematorium – 40 minutes.

The amount of time available within the chapel can also be affected by several factors. These include the number of people attending, as additional time may be needed for everyone to enter and leave the chapel. For cremation services, whether the curtains remain open or close during the committal can also affect the time available. Music, readings, visual tributes and any personal contributions all need to be carefully taken into account when planning the service.

Please don’t worry about any of this. I will guide you throughout the planning process, advise you on the time available and ensure that every part of the ceremony is carefully planned to fit comfortably within the allocated service time.

It is extremely important that we remain within the allocated times, not only to ensure your service runs smoothly, but also out of consideration for the crematorium or venue and for the families whose services are taking place after yours. My role is to manage all of this for you, allowing you to focus on remembering your loved one rather than watching the clock.

Please also remember that the funeral service is the formal part of saying goodbye. If there are additional memories, stories or tributes that simply won’t fit within the available time, they can always be shared afterwards at the wake or, as many families now prefer to call it, a Celebration of Life. Often, this provides a more relaxed setting where family and friends have the time to reflect, laugh, reminisce and share those special memories together without the constraints of a service timetable.

Graveside Services

Graveside services are usually around 30 minutes in length, although this can vary slightly depending on the cemetery, the number of people attending and the wishes of the family.

When planning a graveside service, it is important to be mindful of the weather. As the gathering takes place outdoors, conditions such as rain, strong winds, or very hot or cold temperatures can affect comfort and accessibility, particularly for older guests or those who may find standing for longer periods difficult.

If the weather is particularly challenging on the day, the service may need to be gently adapted to ensure everyone’s wellbeing. This could include reducing or fading the music, shortening a reading or poem, delivering a shorter eulogy, or, in some circumstances, lowering the coffin a little earlier than originally planned.

Where possible, the funeral director and I will always discuss the weather conditions before the service and agree whether any adjustments may be needed. The comfort, wellbeing and safety of everyone attending will always come first, and any changes will be made with sensitivity and respect, while still honouring the person who has died and the wishes of their loved ones.

Your Approval

When everything is ready, I will send the draft service and eulogy to you for review.

This will usually be sent in Word and PDF format, and can also be provided in Pages format if needed.

At this stage, I will always try to arrange a time to come and see you, so we can go through the finer details together and talk through the different elements of the service. This can feel very reassuring and gives you the opportunity to ask any questions.

If it is not possible to meet in person due to diary commitments or distance, we can easily arrange a Zoom, FaceTime, WhatsApp video meeting instead. Meeting online also supports my commitment to working in a more sustainable way. If you’d like to know more, you can read my Sustainability Policy. To view my Sustainability Policy, please click on the link for further information.

You are very welcome to make any changes, add anything further, or simply let me know that you are happy with everything. I’ll always let you know if the service is becoming too long, as it’s important that we remain within the time allocated by the venue.

Final Amendments

To ensure everything runs smoothly on the day, I kindly ask that all amendments be made no later than three working days before the service.

By this point, the service will have been finalised, prepared, and issued for delivery, including any music, visual tributes, and printed materials.

If changes are made after this stage, it can increase the risk of details being missed or errors occurring, simply because everything has already been processed. That said, if you do have any concerns, please do still get in touch, and I will always do my best to help where possible.

Final Arrangements

Once the service has been approved, all documentation is sent to the funeral arranger and funeral director.

From there, everything is arranged with third-party providers, including music, visual tributes, and any other elements required for the day.

Ongoing Support

My support does not stop once the service has been written.

I am here to guide you through each step, right up to the day of the service, and, if you need me afterwards, I’m always happy to help. Whether you have a question, a change, or simply need reassurance, you are always welcome to get in touch.

If you would like to speak with me directly, please visit my contact page.

T’s & C’s & Policies

I’ve tried to keep my Terms & Conditions and policies as easy to read and understand as I can. I know that lengthy documents full of legal jargon can be frustrating, so wherever possible I’ve used plain English.

These documents are here to explain how I work, what you can expect from me, and what I ask from my clients and learners in return. They help ensure everything is clear, fair and transparent from the very beginning.

Please take a few moments to read the relevant documents before using my services. If there’s anything you’re unsure about, or if you have any questions, please don’t hesitate to get in touch. I’m always happy to explain anything that isn’t clear.

To view my T’s & C’s and policies, please click on the link.

 

FAQ’s

How long does it take to plan a funeral service?

Most funeral services are planned within two to three weeks. In some cases, it may be sooner, and arrangements can be made within a few days if needed. Not that any funeral is average, but on most of my funerals, I spend around ten hours writing and planning.

What information do I need to provide?

You will be asked to share details about your loved one’s life, including memories, stories, important moments, and family connections. This helps create a personal and meaningful service. People are overwhelmed with the amount of information needed, but the more information I have, the more personal I can make your loved one’s service.

Do I need to meet the celebrant in person?

Where possible, however, it’s not always necessary. If all the information has been provided and the service is completed and confirmed, the meeting is, in effect, an opportunity to say hello before the service. I will always try to meet you in person. However, if this is not practical, a Zoom or online meeting can be arranged easily.

Can I make changes to the service?

Yes, absolutely. You will receive a draft of the service and eulogy to review, and you are welcome to make changes or add anything you feel is important.

Is there a deadline for making changes?

Yes. I kindly ask that all amendments be made no later than three working days before the service to allow everything to be properly prepared.

What happens after the service is approved?

Once approved, all documentation is sent to the funeral director, who will arrange music, visual tributes, and coordination for the day.

Will I still have support after everything is arranged?

Yes. I am here to support you right up to the day of the service and beyond.

Do we meet in person or online?

Either. I am happy to meet in person or speak via phone or video call, whatever feels easiest for you.

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